Zoho Campaigns has a broad spectrum of users, ranging from new businesses to seasoned players. We are committed to offering a safe and secure email experience for all our users, so our anti-spam team validates all signup requests we receive. If we find a signup request to be suspicious, we will suspend the account creation process. We keep a constant vigil over our users to ensure that they follow hygienic email sending practices and comply with our terms and other data protection laws like GDPR, CAN-SPAM, and more.
We suspend only the accounts of businesses that don't comply with our terms of use and data protection laws, as well as those who continue to follow unhygienic email sending practices even after we repeatedly request they correct their methods. Let's dive deep and learn more about the reasons we would suspend an account.
If the reputation of the sender domain is poor
When we review a campaign, we will validate all the attributes of the sender domain and the reputation it has with mailbox providers and anti-spam services. If the sender domain is found to be suspicious or if it faces deliverability and anti-spam issues, we will suspend the user's account.
When businesses sign up to use our services, they comply with our terms. This implies that they agree not to use our services to indulge in or promote prohibited businesses that are listed in our terms of use. If any of our users use our services to indulge in or promote these businesses, we will suspend the user's account.
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When the email content is spammy and suspicious
The content you offer hugely impacts the performance of your campaigns and your business. If the content is not relevant to your business, if it contains spammy phrases, or if it promotes businesses that are prohibited by us, we will suspend the account.
When a business receives anti-spam complaints
At Zoho Campaigns, we have tight integration with mailbox providers and anti-spam services. Whenever we receive feedback from them, we will follow their suggestions and take necessary corrective measures. Whenever we receive complaints about a user from anti-spam services or mailbox providers, we will suspend the user's account.
When we identify a signup spammer
At Zoho Campaigns, we analyze the signup requests we receive and look for patterns that point to spam. If our anti-spam system finds an account creation process to be suspicious, we will suspend the account. Also, when we receive multiple signup requests originating from a single system (bot signups) or receive numerous signup requests from a single IP address, we will suspend the account.
Having multiple accounts
Sometimes a user may create multiple accounts under a domain and try to send campaigns using those accounts. In such situations, we will block the accounts and ask the user to have one primary account and move all the other accounts under the primary account. The user can only send a campaign from the primary account.
Violation of our terms
When you sign up to use our services, you agree to comply with our terms of use, anti-spam policy, and the laws regulating the sending of commercial emails. If a user violates our terms, we will suspend their account.
To prevent your account from getting suspended, we urge you to implement hygienic email sending practices and comply with our terms of use. If your account is suspended and you wish to learn more about reinstating your account, you can write to our support team at support@zohocorp.com.