When will the retained email be purged from the eDiscovery storage?

Mails are retained according to the Default retention policy or the Custom retention policy defined by the administrator. Mails older than the set retention period are considered as expired emails and are purged from storage once every 10 days.

Emails on hold will not be deleted until the hold is removed by the administrator.

• Related Articles

• What is eDiscovery?

  eDiscovery (electronic discovery) refers to a legal process of 'discovering' electronically stored information (ESI)  by identifying, processing, reviewing and producing retained emails which are potentially relevant to litigation.

• How long will the emails be retained?

  Generally, emails of all user accounts are retained as per the default retention policy set by your administrator. In case, custom retention policies are configured, emails that match the criteria are retained for the retention period mentioned in ...

• My storage is full, what can I do about it?

  As the storage is shared between Mailbox, Archive and Backup, you could cleanup emails from either the mailbox or the archive or backup. If all these emails are important to be retained, ask your administrator to add more storage to the account by ...

• What are the formats to which I can export mails for eDiscovery?

  Choosing 'Export' would create a ZIP of PST file of the emails that fall under the search criteria which can be downloaded from the eDiscovery portal. 'Export & Delete' will create the ZIP of the emails for download and will also purge the emails ...

• How will enabling retention affect the storage?

  Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup. For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. ...