What should I do before reaching out to the support team?

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• Why do my test emails land in the spam folder when I send to myself or team mates?

  While sending emails to your corporate domain, if the "From" and "To" email addresses are the same, your emails may land in the spam folder due to the filters and rules implemented by the sender domain. You can resolve this issue by performing these ...

• I am a user and am not able to view or access the Library tab. Should I contact support to get access?

  You may need to contact your organization's Standard Admin or Admin and request access. If you do not know who to contact, navigate to Settings and open the Users tab to find the email address of your organization Standard Admin or Admin.  

• What is the maximum number of workflows I can create and activate?

  You can create and run up to fifty workflows at any time. If you wish to increase this number, contact our support team at support@zohocampaigns.com.

• What should I do if the integration is not working?

  Your API key might not be working. Contact our support team so they can regenerate your API key. Then update your plugin with the new API key.

• Do I need to be tech-savvy to authenticate my domain?

  No, you need not be tech-savvy to authenticate your domain. If you have access to your domain DNS Page, you can click here to learn more about implementing domain authentication. If you don't have access to the DNS page, you can check with your IT ...