What rights will data subjects have under GDPR in Zoho CRM?
Data subjects will have five out of eight fundamental rights under GDPR in Zoho CRM:
- The Right To Access- Customers have the right to know exactly what information is held about them and how it is processed. (GDPR Article 15).
- The Right to Rectify- Individuals/customers have the right to get their personal data rectified, in case it is inaccurate or incomplete.
- The Right to Portability- Customer-specific information can be exported, attached to an email, and sent to customers in a machine readable format (CSV), without being downloaded onto your device. (Article 20).
- The Right to Restrict Processing- Individuals have the right to limit the purposes for which the controller can process their data (Article 18).
- The Right to Erasure- Also known as "The Right to be Forgotten," individuals have the right to have their personal data deleted or removed whenever they want.
Related Articles
Data Subject Rights
The GDPR explicitly states certain rights for the data subjects in Articles 12 to 23. We need to understand and fullfil them when individuals seek to exercise those rights. Right of access: The subject's right to obtain from the controller, the ...
GDPR and Zoho CRM - An Introduction
On this page, we'll be taking a look at what the new rules in GDPR are and how Zoho CRM can help you comply with them. We'll also help you understand how to protect your customers’ data. General Data Protection Regulation (GDPR) is a new set of rules ...
Data Privacy
A record's details are available in two sections - Info and Timeline. When you switch on GDPR Compliance in your Zoho CRM account, you will be able to view another section, namely Data Privacy. This section has the following details: Data Source ...
Managing Lawful Bases for Data Processing
Switch on GDPR Compliance options Under compliance settings, you need to first switch on GDPR compliance settings if it applies to your business. Users with the Manage Compliance Settings profile permission can enable and view the features available ...
Can data subjects request that their data be removed or deleted from Zoho CRM?
Data subjects can use the Right To Erasure (or Right to be Forgotten- Article 17), to request that their personal data be deleted or removed from Zoho CRM. As a data controller, you will have to delete the data if the customer ask for it, unless you ...