What is the purpose of creating workflows for email?

What is the purpose of creating workflows for email?

Configuring workflows based on the email status and responses received from the recipients allows you automate actions, such as:

  • Sending notifications to users when an email is not replied

  • Updating fields based on email status in a module

  • Creating automatic tasks for reps based on the subject of an email

  • Sending notifications when an email is bounced

  • Creating tickets based on the emails sent

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