In Zoho CRM, you can upload attachments in various places. You can upload attachments to:
- Individual records in CRM.
- Individual emails.
- Email templates.
Individual records
In individual records, you can attach documents upto the size of 100MB. This can be either a single file or multiple files.
Attachment limit in emails
While composing emails, you can add attachments up to 10MB. Please note that this is the total attachment size. This is inclusive of the attachments included in the email templates also.
Email templates
In each email template, you can attach files up to 3 MB. Keep in mind that when you use the email template to attach multiple files, the attachment size will not be multiplied, but counted only once for storage. For instance, if you have an email template with a 2 MB attachment size, and are sending this template to 10 records, the size remains 2 MB and not 20 MB.