What happens to the data if a customer doesn't respond to a consent email within a certain time period?
If the customer doesn't respond to a consent email, the data controllers can decide how long they want to wait for a response. Once it exceeds that time period, the status will be Not Responded and the data will not be processed.
Related Articles
Consent Management
Zoho CRM's consent management settings helps you get consent from your prospects and customers. We provide a system where you can customize the consent form, include it in your email templates, set consent related preferences, and most importantly, ...
What are the lawful bases the data controller can use to process customer data?
The data controller can choose from six data processing bases. These are: 1. Contract- This applies when you need to process the customer's personal data to fulfill your contractual obligations, or to take some action based on the customer's request ...
What is waiting period?
It is the amount of time you would like to wait, for a response to your consent email. The organization can set this waiting period. Once this waiting period is exceeded, all processing activities related to the record will be stopped.
Data Subject Rights
The GDPR explicitly states certain rights for the data subjects in Articles 12 to 23. We need to understand and fullfil them when individuals seek to exercise those rights. Right of access: The subject's right to obtain from the controller, the ...
What are the different ways through which you can obtain consent from the customer?
You can obtain the customer's consent either through an email (manual email or a consent form attached to an email), through Portals, or orally through phone calls.