What happens if the shift hour falls outside the organizations business hours?
Yes, whenever you make changes to the business hours you will be alerted if any shift hours fall outside of the new business hours. You will not be allowed to save the new business hours unless the shift hours are altered accordingly.
Note: The business hours also take the business days (e.g. Monday to Friday) into account.
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Can I assign records based on shift hours using assignment rules?
Yes, you can assign the records based on shift hours. Shift hours are set by your administrators in the Business Hours under the Company Details in the General Settings. Users can be associated with shift hours based on their work hours. If, when ...
Can I create more than one shift?
Yes, you can create up to 30 shifts for an organization. To create shifts: Go to Setup > Company Details > Business Hours. Click Create Shift Hours. In the Create Shift Hours page, enter the Shift name. Select the time zone from the drop-down list. ...