What happens if I select the 'Any Email' option?

There are three things you need to know when you select the any email option to trigger a workflow.

• Reply tracking needs to be enabled for email campaigns to track email replies.
• Link click activity can only be tracked for plain text campaigns if the track plain text URL option is enabled.
  
• If you select the any email option and enable the entry of all contacts who have already received the selected email and performed the selected responses together then the email action will trigger all those contacts who've ever received emails from your Zoho Campaigns account to enter into your workflow.

• Related Articles

• What is an email action trigger?

  The email action trigger is used to trigger the entry of contacts into a workflow based on their responses to the emails sent to them.

• Email Action Autoresponder

  Understanding email action autoresponder Gaining and retaining contacts is about creating a personalized experience for your reader. Email-action based autoresponders allow you to send targeted messages and follow up with contacts based on their ...

• How and when will an email-action autoresponder trigger?

  Email-action autoresponder messages will be sent to contacts who have performed the specified action on the source campaign according to the message schedule.

• Can contacts re-enroll into the workflow using email action trigger?

  No. Re-enrolment is disabled for email action trigger therefore contacts cannot re-enroll into workflows using this trigger.

• Why can't I select the reply action for a selected email campaign?

  Reply tracking option needs to be enable for the selected email campaign to track replies for the 'Replied' email action. If you've not enabled the reply tracking option while creating your email, the reply action is disabled not allowing you to ...