What file formats are supported for importing KB articles?
You can import your existing articles to your new Help Center knowledge base to save yourself some time and effort so that you don't have to keep re-creating them again. However, you are permitted to upload only the following file types to Zoho Desk.
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Importing KBase Articles
You can quickly import your existing list of KBase articles into Zoho Desk. Rather than type or copy-paste articles into the editor, import them from your desktop or a cloud storage service one at a time. When you import a file, the file name and its ...
Importing Data to Zoho Desk
If you've been using a help desk software before Zoho Desk, you must start importing your existing data to Zoho Desk. You can import your support tickets, contacts, customer accounts, knowledge base articles, products, calls, events, and tasks to ...
Add, Edit, Clone, Unpublish and Delete KBase Articles
The Knowledge Base is where your customers can access the solution articles you create for addressing various issues. You can create articles and group them under custom sections for ease of access. Before you get started with adding articles, please ...
Assisted Data Migration Guide
Whether you’re moving from a cloud-based or on-premise system, you’ll need to find an efficient method of migrating your data to Zoho Desk. Our dedicated migration team can help you migrate your data safely and ensure your help desk operation is up ...
Knowledge Base Article Views
The knowledge base in Zoho Desk is the information center for your customers to read through the articles and help themselves with their problems. Help desk administrators and agents who have profile permissions can create or edit articles in your ...