What do I do when I get an order?

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• Order Details

  See order details Click an order ID to view all order details. This will show you an overview of the entire process that has happened on the order.   Confirm or canceling an order  Once an order is placed, you can do the following from the Order ...

• Order Status Filter

  Order status (Delivery ​based) This filter sorts your orders depending on its delivery status. Pending: Orders that have not been confirmed yet by the seller. Confirmed: Orders that are confirmed as placed by the seller. Completed: Orders that have ...

• Is it possible to add notes for each order?

  Yes, you can add order notes. Customers can use the Notes text box during checkout to enter any delivery instructions or add their available time slot for delivery.

• How can we get customized requests fulfilled for our store?

  Code snippets are an option to include customized messages. You can contact support@zohocommerce.com to get the available code snippets. Our engineers can also tweak some of the existing code to suit your requirements.

• Failed Payments

  Your customers’ failed transactions get recorded in this section. You could convert them to paid or unpaid orders, or send the order as an abandoned cart recovery email.   To access and modify your store's failed payments: Go to Settings > Reports. ...