What do I do when I get an order?

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• Order Details

  See order details Click an order ID to view all order details. This will show you an overview of the entire process that has happened on the order.   Confirm or canceling an order  Once an order is placed, you can do the following from the Order ...

• Order Status Filter

  Order status (Delivery ​based) This filter sorts your orders depending on its delivery status. Pending: Orders that have not been confirmed yet by the seller. Confirmed: Orders that are confirmed as placed by the seller. Completed: Orders that have ...

• Is it possible to add notes for each order?

  Yes, you can add order notes. Customers can use the Notes text box during checkout to enter any delivery instructions or add their available time slot for delivery.

• How can we get customized requests fulfilled for our store?

  Code snippets are an option to include customized messages. You can contact support@zohocommerce.com to get the available code snippets. Our engineers can also tweak some of the existing code to suit your requirements.

• How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?

  In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.