What can cause missed open and click metrics?
The open rate is tracked with the help of a hidden one-pixel image placed in the body of the email message. When recipients open the email and when the images in the email are downloaded, an open is recorded in your Campaigns database.
Sometimes, recipients/email clients have disabled the image auto-download option for security-related reasons. In these scenarios, until the recipient clicks the "Display image now" or "Download image" option, we won't get notified about the email open.
The click rate is tracked by adding the tracking code to the URL used in the email message. Sometimes, even when the recipients click the URL in the email, they may not be taken to the website due to connectivity issues or restrictions laid by the anti-virus program installed on the recipient's computer. Due to these reasons, we won't be able to track the click rate.
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What is a click-to-open rate?
Click to open rate (CTOR) is the number of clicks compared to the number of email opens your campaign has received. For example, if an email is opened by five recipients and one recipient clicks the link in the email, the click-to-open rate is 20%.
How are open rates measured?
The open rate is tracked with the help of a hidden one-pixel image placed in the body of the email message. When an email recipient opens the email and when the one pixel image is downloaded, an "open" is recorded in your Campaigns database. When the ...
What is an open rate?
An email open rate is the metric of emails opened compared to how many were delivered. The more emails your recipients open, the higher your open rate. The open rate is tracked with the help of a hidden one-pixel image placed in the body of the ...
Getting started with email deliverability
Identifying the needs and interests of contacts and conceptualizing email campaigns around those are part and parcel of a marketer's daily routine. Sometimes marketers may assume that crafting a compelling campaign alone will help them hit their ...
How can I improve my open rate?
You can practice the following techniques to improve the open rates for your campaigns: Send personalized emails to your contacts. In Zoho Campaigns, you can use the "Merge Tags" feature to personalize your emails. Offer content that's relevant to ...