What are our options if the credit card cannot be processed, or any other errors occur during payment?

What are our options if the credit card cannot be processed, or any other errors occur during payment?

If error is thrown by the payment gateway, check and share the reasons for failure from the payment gateway website. If error is thrown during checkout (within the Commerce UI), then copy "Store ID" and contact our customer support.

    • Related Articles

    • What should a customer do if a payment from PayPal fails?

      Payment failure in PayPal can occur due to several reasons, such as currency mismatch between the Zoho Commerce store and the PayPal account. You can directly contact PayPal's support after checking for evident mismatch in both the accounts. You may ...

    • Payment Gateways Overview

      An ecommerce store is never complete without a payment gateway. Incase you choose to go with digital, most major payment gateways have an integration with us. Here is a list of all the available payment gateways and the countries they support. ...

    • Can we use a recurrent payment model?

      We currently do not support a recurrent model of payment for certain reasons. However, we are working at implementing it in the future.

    • How do we deal with multiple errors thrown at the checkout or while using coupons?

      Feel free to reach out to support@zohocommerce.com with your domain name, store ID, and the error screenshot. Our support engineers will help you resolve each of these errors.

    • What are the payment and delivery integrations?

      Authorize.Net, PayPal Payments Pro, PayPal Payflow Pro, Stripe, Forte, Mercado Pago are international payment integrations, while FedEx, UPS, USPS, Australia Post, Canada Post, DPD, and DPD UK are our shipping and delivery integrations.