What are custom business hours and how do I set them?

Zoho CRM provides a list of default business hours that you can set for your organization, for example 24 hours x 7 days and 24 hours x 5 days.

However, if your organization's working hours differ from the default business hours, you can set custom business hours and define when the week starts, the work hours for each day, and which days are business days.

To set custom business hours for your organization:

1. Go to Setup > General > Company Details > Business hours.
   
2. Edit the Business hours.
   
3. Click Custom Hours.
   
4. Select a day for Week starts on.
   
5. Select one of the following options for Business Timing:
   
1. Same hours every day: Select this option if the business hours are the same everyday and choose the hours from the dropdown list.
   
2. Different hours every day: Select this option if the business hours are different each day and choose the hours from the dropdown list.

Note: The data generated for the next week, previous week, and the current week in reports, smart filters or date-based criteria will depend on the day you choose as the start of a week.

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