Using the Recycle Bin

Using the Recycle Bin

The Recycle Bin stores all the records (from all the modules) and attachments that are deleted from the Zoho Desk account. The records in the recycle bin will be available for 60 days after which it will be permanently deleted from your help desk account.


Restoring Records
You can restore the records from the recycle bin in a single click.

To restore records:
  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Recycle Bin under Data Administration.
  3. In the Recycle Bin, select the records that you want to restore.



  4. Click Restore.
You can click the Deleted List drop-down menu to filter and restore records by modules.

Note:
  • The records in the Recycle Bin will be available based on the Role hierarchy and your permission to view the records.
  • Zoho Desk only restores lookup relationships that have not been replaced. For example, if a contact is related to a different account prior to the original account record being restored, that contact-account relationship is not restored.
  • Articles and sections deleted from your KBase can be managed from the Recycle Bin folder available within that module.

Deleting Records from Recycle Bin
You can permanently remove your deleted items. Note that the permanently deleted files cannot be recovered or restored.
To delete records:
  1. Click the Setup icon (  ) in the top bar.
  2. In the Setup Landing page, click Recycle Bin under Data Administration.
  3. In the Recycle Bin, select the records that you want to delete permanently.
  4. Click Delete.
  5. Click OK to confirm the deletion.

    • Related Articles

    • Can I retrieve the deleted tickets?

      Deleted tickets are not permanently gone and you can retrieve them. Zoho Desk provides a recycle bin where deleted tickets are stored temporarily. When a ticket is deleted, it is moved to the recycle bin and is available for 60 days or until the ...

    • Using Macros in Tickets

      Macros are a set of actions which can be applied to support tickets. The actions include sending emails, creating tasks and updating a field in the tickets. Once created, macros can be applied manually to the tickets. They save a lot of your time and ...

    • Avoiding Agent Collision Over Tickets

      It is quite common for an agent to start replying to a ticket without knowing that another agent is already working on it. It eventually ends up with customers receiving more than one response to their support ticket. This sort of chaos can occur not ...

    • Sharing Tickets with other Departments

      Collaboration is an essential aspect of customer support. If your support organization have multiple departments then being able to share tickets with them to get your work done is going to be critical to the success of your support operations. Why ...

    • How to move tickets between departments?

      It is not uncommon for your customers to create tickets in a department which doesn't have the requisite expertise to handle them. You must transfer such tickets to the relevant department, so they don't fall through the cracks. The Move function in ...