Troubleshooting tips for integrating Gmail account via IMAP

Troubleshooting tips for integrating Gmail account via IMAP

While configuring Gmail in Bigin using the IMAP Protocol, you might encounter the following error: 'Looks like the entered password is wrong or 'Allow less secured app access' is turned off in your Gmail account'. 
 
In that case, ensure that you do the following to integrate your Gmail account with Bigin successfully. 
  1. Make sure the password that you have entered is correct.
  2. If you have enabled two-factor authentication in Gmail, generate an app specific password and enter it while configuring your Gmail account in Bigin. Read More: Generate App Specific password for Gmail 
  3. Check if you have received an email stating that the Sign-in attempt was blocked. If so, Click Check Activity, verify the information and click Yes, it was me.
  4. Check if IMAP access is enabled in your Gmail account settings.
    1. To enable
      1. Click the Gear icon > Settings in your Gmail account.

      2. Click the Forwarding and POP/IMAP tab.
      3. In the IMAP Access section, click Enable IMAP.
      4. Click Save Changes.
  5. Check if you have enabled the Less secure app access.
    1. To enable
      1. Go to https://myaccount.google.com/lesssecureapps.
        Alternatively, you can also go to Security > Less secure app access from your google account.

      2. Toggle On the Allow less secure apps option.

        Once turned On, you may have received a security email.
      3. Open the email and click Check Activity.

      4. Verify the information and click Yes, it was me.


        For G-suite users, sign in using an administrator account. 
        Go to Security > Less secure apps > Allow users to manage their access to less secure apps.

  6. If the above steps didn't work, go to https://www.google.com/accounts/DisplayUnlockCaptcha and click Continue.
If you have trouble following these steps, please check with your IT department or Email administrator. For further assistance you can write to us at support@zohobigin.com.


    • Related Articles

    • Integrating with Google

      Integrating Google with Bigin allows you to synchronize all the contacts' information and the calendar events from Bigin with Google and vice versa. So, when a contact or an event is added on one account (Bigin/Google) the same will be updated in the ...

    • Integrating with Zoom

      Availability Set up integration with Zoom Meeting      Integrating Bigin and Zoom Meeting lets you schedule or start an online meeting from Bigin for people to join from anywhere and the meeting recording will be available in the Events detail page. ...

    • Integrating with Zoho Meeting

      When it comes to sales, it involves multiple meetings with the contacts say for a demo, negotiation or a discussion. It involves identifying a suitable time, the location, and booking a conference room. This is not always easy and a lot of time is ...

    • Bigin add-on for Gmail

      Email is one of the primary means of communication for all businesses. These interactions can be with a customer or with a prospect who is interested in your business or service.    So, you use Gmail to manage these interactions and Bigin has all the ...

    • Integrating with Mailchimp

      Integrating your Mailchimp account with Bigin enables you to use the advanced marketing tools in Mailchimp to send campaigns to your contacts in Bigin. This integration lets you synchronize the audience list in Mailchimp with the contacts in your ...