SolarWinds Service Desk for Zoho Directory

SolarWinds Service Desk for Zoho Directory

Prerequisites

  1. A Business or Professional account with SolarWinds Service Desk

Configure SAML in Zoho One

  1. Sign in to the Zoho One Admin Panel.
  2. Go to Marketplace, then use the search bar to find and install SolarWinds Service Desk.
    SolarWinds Service Desk's installation page in Zoho Marketplace
  3. Name your app and enter your Domain Name.
    4. Note: Your Domain Name is the first part of your SolarWinds Service Desk URL. If your URL is "zylker.samanage.com", your Domain Name will be "zylker".
  4. If you want to test the SAML configuration before allowing users to access SolarWinds Service Desk, uncheck Display app to users.
  5. Click Add.
  6. Click Manage Application, then Single Sign-On.
  7. Click Service Provider Details to check and verify the SP details. You can also edit them, if needed.
  8. Click Identity Provider Details, then make a note of the Sign-in URL, the Sign-out URL, and the X.509 Certificate.
    Identity provider details needed to configure SAML in SolarWinds Service Desk

Configure SAML in SolarWinds Service Desk

  1. Sign in to your SolarWinds Service Desk account.
  2. Click Setup in the left sidebar, then click Users & Access.
  3. Click Single Sign-On, then check Enable Single Sign-On with SAML under Login using SAML.
  4. Enter the IdP Sign-in URL in the Identity Provider URL field, the IdP Sign-Out URL in the Logout URL field, and the IdP X.509 Certificate in the Paste your Identity Provider x.509 Certificate below field.
  5. Click Update.

Just-in-time provisioning

Just-in-time (JIT) provisioning creates a SolarWinds Service Desk account for users during their first SSO attempt, so you don't have to do it manually for each user.

To enable JIT provisioning:
  1. Sign in to your SolarWinds Service Desk account.
  2. Click Setup in the left sidebar, then click Users & Access.
  3. Click Single Sign-On, then check Create users if they do not exist under Login using SAML.
  4. Click Update.

Test the SAML connection

  1. Return to the Zoho One Admin Panel.
  2. Go to Applications, then click SolarWinds Service Desk.
  3. Click Assign Users, choose yourself from the list, then click Assign.
  4. Click . If everything is working, you should be automatically signed in and taken to SolarWinds Service Desk's homepage.

Make app visible to all users

After successfully testing the SSO, you can make SolarWinds Service Desk available for all users to access from their My Apps pages.

To make SolarWinds Service Desk visible to all users:
  1. Sign in to the Zoho One Admin Panel.
  2. Go to Applications, then click SolarWinds Service Desk.
  3. Click Edit, check Display app to users, then click Update.
    Displaying SolarWinds Service Desk to all users
  4. You can now access SolarWinds Service Desk from Zoho One's My Apps page.


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