Sending Voice Notes

Sending Voice Notes

Sending a voice note from the operator chat window

Visitors prefer hearing and interacting with operators instead of emails or chatbots. Voice notes help your operator to bring trust and explain resolution faster to complex questions. Your operators can send a voice note instead of text right from the operator chat window. 



You can stop the recording whenever you complete or cancel the voice note and re-take. 



You can delete the voice note before sending it to the visitor. 



Sending a voice note from visitor chat window

Voice notes help the visitor to cut down long messages and explain their queries instantly and get resolution faster. 



Visitors can stop the recording whenever they complete or cancel the voice note and re-take. 



Visitors can delete the voice note before sending it to the operator. 




    • Related Articles

    • Chats

      Chat window: The chat window allows operators to provide the best support and promote the business by conversing with your visitors in real-time. The operator chat window is a powerful tool that can help you transform your leads to successful ...

    • Global Settings

      Global settings give you overall control over your SalesIQ portal. You can change various settings that determine the functionality of your SalesIQ portal. Changes made in the portal settings apply to all the operators irrespective of their ...

    • Configure Chat window

      Setup your brand Add a name and description to your brand to make it identifiable and feel more personalized.  If you wish to change your brand's name, you can do so by navigating to Settings > Brands > Your Brand > Configurations, Under Name your ...

    • Chats and Connected Visitors

      View your active Chats In the Chats module, you can see the active chats that are handled by you. When you are engaged in more than one chat at the same time, the chat window neatly organizes your active chats into tabs.  You can also engage your ...

    • Audio Calls

      Initiating Audio Calls With Zoho SalesIQ's "Audio Call" feature, you can make and receive audio calls, just like using a traditional phone. All you need is a pair of computer speakers and a microphone or a headset attached to your computer or ...