Response Blocks
Response blocks are used to send responses to the visitor such as text, images, videos, and links.
Quick Reply
This block can be used to send informative messages/files to the visitor.
- To add the quick reply block to the flow, click on the card holder icon (+) and choose Quick Reply under the Response Blocks section.
- Now, Specify a name for the quick reply card, add the reply text in the message input field, and click Save . You can also add card images or attachments to enrich your response.
- After clicking Save , you can view the card on the bot builder page.
Example - Displaying products in online shopping for website visitors.
Articles
This block can be used to display articles available in the chat department to the visitor.
- To add the article block to the flow, click on the cardholder icon (+) and choose Article under the Response Blocks section.
- Now, Specify a name for the card, add the reply text in the message input field, choose the required articles from the drop-down and click Save . You can also add card images to enrich your response.
- After clicking Save , you can view the card on the bot builder page.
Example - Displaying the company's terms and Conditions articles to your website visitors.
Video
This block can be used to display a video to the visitor.
- To add the video block to the flow, click on the cardholder icon (+) and choose video under the Response Blocks section.
- Now, Specify a name for the card, add the reply text in the message input field, enter the video URL and click Save . You can also click on the Autoplay check box to automatically play the video, and add card images or attachments to enrich your response.
- After clicking Save , you can view the card on the bot builder page.
Example - Displaying the products along with a video in online shopping to the website visitors.
Links
This block can be used to share links with the visitor in the widget format with a short title and icon.
- To add the link block to the flow, click on the cardholder icon (+) and choose Links under the Response Blocks section.
- Now, specify a name for the card and add the reply text in the message input field. Under the Link property, give a name for the link and specify whether the link should be directed on the same or new page.
- Then, provide the link that you want to send to the visitor and more than one link can be added in this section. You can also add a card image to enrich your response.
- After clicking Save , you can view the card on the bot builder page.
Example - Displaying the product along with the link to buy to the website visitors in online shopping.
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