Printing Customer Support Tickets

Printing Customer Support Tickets

You can print a printer-friendly version of your customer support tickets in Zoho Desk. The print-out will contain the email conversations that have happened over the ticket. It will come handy when you have got field staff who will require a physical ticket for reference or for other purposes.

      

To print a ticket:
  1. Open a ticket to view its details.
  2. Hover your mouse pointer over the first conversation and then click on the More Actions icon (  ).
  3. Click Print from the drop menu to open a printer-friendly version of the ticket. 
  4. Click Print again.
You can print each of your tickets at a time.


Do you want to print a ticket with full internal comments and email flows? Check out our Print Tickets extension.

    • Related Articles

    • Print Ticket Extension for Zoho Desk

      A printer-friendly version of a customer ticket is ideal for field service agents who will need a physical ticket, or if you have to upload a ticket into another system. The Print Ticket extension for Zoho Desk enables you to print a printer-friendly ...

    • Downloading Knowledge Base Articles as PDF Files

      You can take your knowledge base articles offline by downloading them as PDF files. The downloaded PDF file will be readable, print-friendly, and contains images and table of contents. Agents can download PDFs of articles on the support interface, ...

    • Customer Ticket History for Zoho Desk

      When new tickets are assigned, it is important to show your agents the past support tickets of the customer so that your agents can have more direct, effective, and meaningful conversations. The Customer Ticket History extension for Zoho Desk ...

    • Creating Ticket Templates

      A ticket template is a set of predefined field values that can be applied to a specific support request. It simplifies ticket creation by pre-filling the values when you manually submit a ticket. The template can include values for standard fields ...

    • How can Radar help make better decisions related to customer support operations?

      Which insights in Radar can help me manage day-to-day traffic/ticket flow?  Radar offers a multitude of insights that can help monitor and manage your every day support activities in Zoho Desk. The different insight screens available in Radar are as ...