Order Status Filter

This filter sorts your orders depending on its delivery status.

Pending: Orders that have not been confirmed yet by the seller.
Confirmed: Orders that are confirmed as placed by the seller.
Completed: Orders that have been shipped and delivered to the customer.
Canceled: Orders that have been canceled either by the customer or seller.
Declined: Orders that have been canceled by the customer and this cancellation is declined by the seller due to various reasons.

This filter sorts the orders according to their payment status.

Unpaid: The orders that are not paid for as the order was placed with the Cash on Delivery option.
Paid: The orders that are prepaid.

This filter is used to filter the orders according to the status of their refund.

Partially Refunded: The orders for which a partial amount of the total order value was made as a refund.
Refunded: The orders for which a refund is completed.
Pending Refund: The orders for which a refund has not been completed

This filter sorts orders according to their shipping status.

This filter sorts orders from a seller's different sales channels.

All: Orders placed through all the sales channels like Zoho Commerce, Shopify, Woo commerce, etc.
Zoho Commerce: Orders placed only through Zoho Commerce

This filter sorts orders according to the period you choose from below:

Select the Today radio button in the date section to view all the orders placed today (the current day).
Use the Yesterday radio button to view all the orders placed yesterday (the previous day).
Select the This Week radio button to view all the orders placed this week.
Select the Last Week radio button to view all the orders placed in the previous week.
Select the This Month radio button to view the all orders placed this month.
Select the Last Month radio button to view all the orders placed the previous month.

Related Articles
Order Details
See order details Click an order ID to view all order details. This will show you an overview of the entire process that has happened on the order. Confirm or canceling an order Once an order is placed, you can do the following from the Order ...
What do I do when I get an order?
As soon as an order is placed, you'll receive a notification email. Learn how to confirm orders and keep your customers up-to-date here.
Is it possible to add notes for each order?
Yes, you can add order notes. Customers can use the Notes text box during checkout to enter any delivery instructions or add their available time slot for delivery.
Orders
The Orders section is a summary of all the orders that have been placed in your store. This section helps you track your orders and their corresponding shipping, payment, refund, and delivery statuses. The following are the types of reports that ...
How do I recover the details for an order that wasn't captured in Zoho Commerce despite the payment being received through the payment gateway?
In case of missing orders, first check in failed payments. Sometimes, due to minor technical issues, orders will move into the failed payments list, as the payment would have initially failed, then become successful after a few minutes.

Related Articles