Managing your Subscriptions

Managing your Subscriptions

We have recently updated the subscription plans in Zoho Campaigns. Please click here for the updated help document.

For some small businesses, the free version of Zoho Campaigns has all the features they require, such as creating and sending email campaigns and viewing reports. However, when your business starts to expand, upgrading your account to a paid plan brings many benefits and advanced features, such as automated email series and lead discovery.

This guide will introduce you to our subscription structure and help you review your subscription preferences.

Depending on your requirements, you can choose either a monthly or yearly subscription, and a subscriber- or email-based plan. There is also a pay-as-you-go plan for users who use Zoho Campaigns for two or three months in a year.

Subscriber-based plan : This plan is based on the number of contacts in your account. Purchase the plan for a specific number of contacts and then send those contacts unlimited emails, set autoresponders, and use workflows.

Email-based plan : This plan is based on the number of emails you can send. You can have half as many contacts as the number of emails you purchase. 
Visit our pricing page to learn more about the various plans.

Pay-as-you-go : This plan is based on email credits. Purchase email credits, which will determine how many emails you can send. You can add as many contacts as you like.
Visit our pricing page to learn more about the various plans.
Note:  To get a clear idea of features available in different plans, view our comparison page.

What is the difference between the subscriber-based plan and the email-based plan?
  1. With the subscriber-based plan, you can send unlimited emails to the contacts you have purchased.
  2. With the email-based plan, purchase a number of emails and you can add half that number of contacts.
Both plans can be based on monthly or annual subscription.

What is the difference between the pay-as-you-go plan and the email-based plan?
  1. The pay-as-you-go plan allows unlimited contacts, while the email-based plan only allows half as many contacts as the number of emails purchased.
  2. The email-based plan is on a recurring payment cycle, meaning that the payment is taken automatically each cycle. The pay-as-you-go plan is not on a recurring cycle.

How do I upgrade my edition?

There are two ways to upgrade:

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.  
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where, you can see and manage all the products you have purchased from Zoho.
        upgrade button
  5. Select the model you prefer: Subscriber-based , Email-based , or pay-as-you-go .
  6. Choose your plan from the list, then click Upgrade .
  7. Check the plan's price, review your order and make the payment. A summary of your plan and payment will be displayed.

Alternatively:

  1. Log in to your Zoho Campaigns account.
  2. Click Subscription in the top-right corner. You will be redirected to Zoho's payments page.
    subscription from dashboard
  3. Follow the instructions above to upgrade your plan. 


Purchase Litmus Email Preview Testing Credits

Zoho Campaigns incorporates Litmus email preview testing to help make your emails better. Test how your email content looks in various email clients and devices by running a Litmus test, which will help you see how well your content renders across different platforms so you can optimize your content to be responsive in the platforms used most by your subscribers.

Getting started with Litmus

Litmus credits can only be purchased on a subscription plan. Purchased credits don't expire, and you can use them at any time. One credit costs $1 and you can perform five tests per credit.  

How do I purchase Litmus credits? 

  1. Click Subscription in the top-right corner. You will be redirected to Zoho's payments page, where you can easily view and manage all the products you have purchased from Zoho.
  2. Navigate to the Litmus Email Preview Testing section under Zoho Campaigns.
  3. Click Buy Credits and enter the number of credits you want to purchase.
  4. Click Save. 

How do I cancel my subscription?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan. 
    settings subscription
  4. Click the Cancel my subscription link at the bottom of the page. cancel subscription link
  5. Click the Change plan option.
        change plan
  6. Click on cancel subscription link at the bottom of the page. 
    cancel subscription
  7. Your plan will automatically be changed to a pay-as-you-go plan with zero email credits. 
    downgrade confirmation

Note: 
  1. You can enable downgrade automatically checkbox to cancel the subscription after your subscription period. You can also list the reason for canceling our subscription in the text area.                               
    downgrade confirmation
  2. You can also choose to opt for Emergency Subscription Assistance Program (ESAP).
    ESAP 

How do I delete my account?

 If you are a paid user, you can delete your account only after canceling your subscription. 
  1. Log into Zoho Campaigns.
  2. From the  Navigation  toolbar, click  Settings.
  3. Select  Subscription  under General. You will see your current plan. 
    settings subscription
  4. Click the delete account  link at the bottom of the page. 
    delete account link
  5. Click Delete account. 

How do I switch from 'pay-as-you-go' to a subscriber-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
      settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Here, you can see the available credits in your current plan. Click Change Plan.
    change plan
  6. Find below the option to switch to Subscription.
  7. Click Change.
     

  How do I switch from a subscriber-based plan to 'pay-as-you-go'?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner where you can see your current plan. upgrade button
  5. Click the Cancel my subscription link at the bottom of the page. 
    cancel subscription
  6. Your plan will automatically be changed to a pay-as-you-go plan with zero email credits.
  7. Click Buy Credits.
  8. Choose an email credit plan from the list.
      

How do I switch from an email-based plan to a subscriber-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan. 
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see and manage all Zoho products.  upgrade button
  5. Click Change Plan. 
    change plan
  6. Select the option to switch to Subscriber-based and choose the plan options you want.
  7. Click Change.

How do I switch from a subscriber-based plan to an email-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
      settings subscription
  4. the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Click  Change Plan  under Manage Subscription.
       change plan
  6. Select the option to switch to email-based and choose the plan options you want.
  7. Click Change.

How do I switch from 'pay-as-you-go' to an email-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Click the Change Plan.
    change plan
  6. Select the option to switch to Email-based.
  7. Choose the plan options you want.
  8. Click Upgrade Now.

How do I switch from a subscriber-based plan to 'pay-as-you-go'?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Click Subscription. You will be redirected to Zoho's payments page, where you can see your current plan.
  6. Click the Cancel my subscription link at the bottom of the page. 
    cancel subscription
  7. Your plan will be automatically changed to a pay-as-you-go plan with zero email credits.
  8. Click Buy Credits.
  9. Choose an email credit plan from the list.

How do I switch from an email-based plan to 'pay-as-you-go?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Click the Cancel my subscription link at the bottom of the page. 
    cancel subscription
  6. Your plan will be automatically changed to a pay-as-you-go plan with zero email credits.
  7. Click Buy Credits.
  8. Choose an email credit plan from the list.

How do I switch to a different subscriber-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see your current plan.
  5. Click Change Plan.
    change plan
  6. Choose the plan from the list.

How do I switch to a different email-based plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.  upgrade button
  5. Click Change Plan and choose a plan from the list.
    change plan

Use case

I have about 25 emails remaining for this month in my email-based plan. Will they be carried forward to next month? 

The emails you have purchased for a month will be valid only for the month you purchased them for. They won't be added to next month's emails.If you regularly have emails leftover at the end of the month, you can choose a different email-based plan that suits your requirements better. 

How do I switch from a monthly subscription plan to a yearly subscription plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page where you can see your current plan. upgrade button
  5. Choose Move to Yearly option from Manage Subscription section.
       move to yearly
  6. A prorated amount will be displayed based on your current plan.
  7. Complete the steps in the payment process and activate the yearly subscription.

How do I purchase more email credits for a 'pay-as-you-go' plan?

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription
  4. Click the Upgrade button in the top-right corner. You will be redirected to Zoho's payments page.
  5. From here, you can see your available credits.
  6. Click Buy Credits to the right of your available credits.
  7. Choose an email credit plan from the list. 

How do I update my credit card details?

Purchasing or subscribing to a plan is a one-step process if your credit card details are already saved in your Zoho account. Follow these steps to edit your credit card details on the Payments store: 

  1. Log into Zoho Campaigns.
  2. From the Navigation toolbar, click Settings.
  3. Select Subscription under General. You will see your current plan.
    settings subscription 
  4. Click Change Credit Card Details in the top-right corner. You will be redirected to the billing details section of Zoho's payments page.  upgrade button
  5. Click the Change Payment Method  button and edit your card details. 
    change payment method

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