LiveChat for Zoho Directory

LiveChat for Zoho Directory

Prerequisites

  1. A Business or Enterprise account with LiveChat

Configure SAML in Zoho One

  1. Sign in to the Zoho One Admin Panel.
  2. Go to Marketplace, then use the search bar to find and install LiveChat.
    LiveChat's installation page in Zoho Marketplace
  3. If you want to test the SAML configuration before allowing users to access LiveChat, uncheck Display app to users.
  4. Click Add.
  5. Click Manage Application, then Single Sign-On.
  6. Click Service Provider Details to check and verify the SP details. You can also edit them, if needed.
  7. Click Identity Provider Details, then make a note of the Issuer, the Sign-in URL, and the X.509 Certificate.
    Identity provider details needed to configure SAML in LiveChat

Configure SAML in LiveChat

  1. Sign in to your LiveChat account.
  2. Go to Agents Authentication settings.
  3. Click Your own SAML implementation under Choose other login method.
  4. Enter the IdP Issuer in the Issuer (optional) field, the IdP Sign-in URL in the Identity provider Single Sign-On URL field, and the IdP X.509 Certificate in the X.509 certificate field.
  5. Click Enable.

Test the SAML connection

  1. Return to the Zoho One Admin Panel.
  2. Go to Applications, then click LiveChat.
  3. Click Assign Users, choose yourself from the list, then click Assign.
  4. Click . If everything is working, you should be automatically signed in and taken to LiveChat's homepage.

Make app visible to all users

After successfully testing the SSO, you can make LiveChat available for all users to access from their My Apps pages.

To make LiveChat visible to all users:
  1. Sign in to the Zoho One Admin Panel.
  2. Go to Applications, then click LiveChat.
  3. Click Edit, check Display app to users, then click Update.
    Displaying LiveChat to all users
  4. You can now access LiveChat from Zoho One's My Apps page.


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