Live chat software for Facebook

Live chat software for Facebook

You can now add Zoho SalesIQ Live Chat to your facebook fan pages and connect with the prospects instantly and close more deals.


Configuring Zoho SalesIQ with your Facebook

  • Login to your company facebook account and access the below mentioned link based on your domain. 
Domain
 Access Link
US (.com)
                     
                        https://www.facebook.com/dialog/pagetab?app_id=412733966051963&redirect_uri=https://salesiq.zoho.com/facebook.ext
EU (.eu)
                     
                        https://www.facebook.com/dialog/pagetab?app_id=491125554845795&redirect_uri=https://salesiq.zoho.eu/facebook.ext
IN (.in)
                     
                        https://www.facebook.com/dialog/pagetab?app_id=592404991305163&redirect_uri=https://salesiq.zoho.in/facebook.ext
CN (com.cn)  
                     
                        https://www.facebook.com/dialog/pagetab?app_id=442042019801557&redirect_uri=https://salesiq.zoho.com.cn/facebook.ext
AU (.au)
                     
                        https://www.facebook.com/dialog/pagetab?app_id=1478133222363143&redirect_uri=https://salesiq.zoho.com.au/facebook.ext

Note:

As per  Facebook's policy , you can add the custom tabs to your fan page only if you have more than 2,000 members.

  • A pop-up appears. Select the page in which you would like to add the chat window from the drop-down and click  Add page tab.


  • You will be prompted to login/signup Zoho SalesIQ if you don't have a logged in session. Once logged in, you'll be shown the Add chat widget screen.
  • Click on the  Click here to add widget  button.


  • If you have more than one Zoho SalesIQ portal, you will have to select the portal name for which you would like to add the chat widget. 


  • Select the Zoho SalesIQ widget which you like to add and hit  Continue  to add the chat window.


Widget Configurations on the page:

  1. Remove Widget  – To remove the chat window from the fan page.
  2. Change Widget  – To change the existing chat widget in the fan page.
  3. Go to Zoho SalesIQ  – To access the Zoho SalesIQ operator console from the fan page.


Adding more content on your chat page

By default, you will be provided with the chat smiley image in the chat area. You can click on the  Edit this area  button and customize the look and feel as per your business needs. 


How to edit the custom tab name?

To edit the custom tab name:

  • Navigate to page  Settings > Templates  and  Tabs , and click on the  Chat with us  tab. 


  • Click  Edit settings  and change the  Custom tab name . 

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