JPG files with CMYK color profiles cannot be uploaded
Description
You may encounter this error when you're updating:
- Your organization's logo
- Your organization's favicon
- A user's photo
- A group's photo
- A Marketplace application's logo
Reason
Color profiles express the range of colors that can be represented by physical devices, such as monitors or printers. Images with CMYK color profiles look better in print, while images with RGB color profiles look better on digital displays. Therefore, JPEG-CMYK files are not supported by most online services, including Zoho One.
Solutions
One of the following solutions can help you upload the image:
- Convert the image to the PNG file format using image editing software or an online converter
- Convert your JPG file to a more common color profile using image editing software
- Use a different image
Related Articles
Edit logo and favicon
Note: Only the organization owner can edit the organization information. Sign in to Zoho One , then click Directory in the left navigation menu. Go to Organization, then click Edit Logo and Favicon in the top-right corner below the organization logo. ...
rename group
Sign in to the Zoho One, then click Directory in the left navigation menu. Go to Groups, then select the group that needs its logo changed. Click , then choose a new logo. Click Upload. Troubleshooting The following are some common errors you might ...
Edit user details
You can edit a user's details, such as their info, photo, and email address. Follow the steps to edit the details of a user: In the mobile application: Open the Zoho One app on your mobile device, then tap in the top right corner. Under USERS, tap ...
Personalize app
To change the logo: Sign in to Zoho One , then click Directory in the left menu. Go to Applications, then click the app you want to customize. Click , to choose a pre-designed logo, or to upload a new logo. Use pre-designed logo: Choose a design ...
Profiles in Zoho One - Overview
After enrolling devices with Zoho One, you can create and associate them with profiles. Profiles are used to impose policies (such as passcode, Wi-Fi, and VPN policies) to configure the device, and restrictions (such as camera and app restrictions) ...