Is it possible to rearrange the rule entries?
Yes, rule entries can be rearranged. Users with permission to configure assignment rules can reorder the rule entries.
For example, three rule entries are created with different criteria and you want these criteria to be assessed in a specific order. If you reorder the entries, the assignment rules will automatically check the records against the rules in the order of preference and assign the records based on the first rule they qualify for.
To rearrange rule entries:
- Go to Setup > Automation > Assignment Rules.
- Select a rule and click on it.
- In the rule, go to Rule Entry and click Reorder.
- Drag and drop the rule entry to the desired position.
- Click Save.
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