Is CommandCenter a replacement for blueprint?

Is CommandCenter a replacement for blueprint?

No, CommandCenter is not a replacement for blueprint as the features address different problems. Blueprint allows you to mandate certain guidelines for different business activities.

For example, the lead qualification process requires a follow-up call at the negotiation stage and sending a quote before moving the lead to the next stage.

These activities must be performed in the right order and at the right stages for a transition to occur which will move the lead to the next state.

 

CommandCenter, on the other hand, is a process management tool that lets you build end-to-end journeys for different business entities such as customers, products, and services and automate them based on what happens at each state.

For example, a customer who abandons items in their cart is sent an email alert every 15 days, but if they complete the purchase then a promotional email will be sent instead.

 

Blueprint allows you to build step-by-step process guidelines within a module while CommandCenter allows you to build a continuous journey by connecting multiple modules. 

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