Associate Lead

This block can be used to send informative messages/files to the visitor. To use this block, Zoho CRM integration is mandatory. 

• To add the block to the flow, click on the cardholder icon (+) and choose Associate Lead under the Integration Blocks section. 
  

• Now, Specify a name for the card.

• Provide the input field and output field attributes: 

  1. Company - Company name of the lead to be created. 
  2. Lead ID - Variable for the Lead ID to be associated with Zoho CRM.

• Inside the Advance Error Handling section, you can handle cases like when the integration is inactive or when the CRM record already exists.
• After clicking Save, you can view the card on the bot builder page.

• These are the possible flows while converting visitors to a lead in Zoho CRM:

  1. Success - To add cards based on lead creation success.
  2. Failure - To add cards in case of lead creation failure due to technical reasons.
  3. Integration is inactive - To add cards in case of the Zoho CRM integration is deleted or disabled.

Example - Generating a lead in Zoho CRM for the visitors. 

• Generated lead in Zoho CRM for a visitor along with their name, company, email, and phone. You can also find the Lead Source and Lead Owner.

This block can be used to convert the visitor to contact.  To use this block Zoho CRM integration is mandatory. 

• To add the block to the flow, click on the cardholder icon (+) and choose Associate Contact under the Integration Blocks section.
  

• Now, Specify a name for the card.
  
• Provide the output field attribute,
  
• Contact ID - Variable for the Contact ID to be associated with Zoho CRM.
  
• Inside the Advance Error Handling section, you can handle cases like when the integration is inactive.
  

• These are the possible flows while converting the visitor to a contact:
  
• Success - To add cards based on contact creation success.
  
• Failure - To add cards in case of contact creation failure due to technical reasons.
  
• Integration is inactive - To add cards in case of the Zoho CRM Integration may be deleted or disabled. 
  
• After clicking Save, you can view the card on the bot builder page.
  

Example - Associating a Contact in Zoho CRM for the visitors. 

• Generated Contact in Zoho CRM for a visitor along with their name, company, email, and phone. You can also find the Contact Owner.

This block can be used to create a deal for this visitor. To use this block Zoho CRM integration is mandatory. 

• To add the block to the flow, click on the cardholder icon (+) and choose Associate Deal under the Integration Blocks section.
  

• Now, Specify a name for the card.
• Provide the input field and output field attributes:  
  
  • CRM stage - Select the stage of the Deal to be associated. 
  • Date - Enter the date of the deal to be associated. 
  • Amount - Enter the amount for the deal.
  • Contact ID - Provide the CRM contact ID of the visitor.
  • Deal ID - Provide a variable for Deal ID.
    

• Inside the Advance Error Handling section, you can handle cases like when the integration is inactive.
• Then, click Save.

There are two possible flows while converting the visitor to a lead:

• Success - To add cards based on deal creation success.
• Failure - To add cards in case of deal creation failure due to technical reasons.
• Integration is inactive - To add cards in case of the Zoho CRM integration is deleted or disabled.

Example: Creating a Deal for automobile business. 

• The deal will be created under the visitor's name with provided details. 
  

This block can be used to create a ticket for the visitor. To use this block, Zoho Desk integration is mandatory. 

• To add the block to the flow, click on the cardholder icon (+) and choose Associate Ticket under the Integration Blocks section.
  

• Now, Specify a name for the card.
  
• Provide the input field and output field attributes: 
  
• Subject - Subject for the ticket (dynamic text can be used). 
  
• Status - Status for the ticket, you can use either the inbuilt Desk status such as Open, Need Information, Escalated, Closed, On Hold, or bot context.
  
• Priority - Priority of the ticket, you can use either the inbuilt Desk priorities like High, Medium, Low, None, or bot context.
  
• Classification - Classification of the ticket, it can be either inbuilt Desk classification namely Question, problem, Feature, Others, or bot context.   
  
• Department - Department for the ticket to be assigned. (Note: Only the department associated with Zoho Desk will be available here)
  
• Assignee ID - Unique ID of the agent for the tickets to be associated.
  

• Then, set a variable for,

  1. Ticket ID - Variable for the ticket ID to be associated with Zoho Desk.
  2. Ticket number - Variable for the ticket number to be associated with Zoho Desk.

• Inside the Advance Error Handling section, you can handle cases like when the integration is inactive, invalid desk department, or invalid ticket assignee. Click Save.
• After clicking Save, you can view the card on the bot builder page.
  
• These are the possible flows while converting associating a ticket in Zoho Desk:
  
• Success - To add cards based on ticket creation success.
  
• Failure - To add cards in case of ticket creation failure due to technical reasons.
  
• Integration is inactive - To add cards in case of the Zoho Desk integration is deleted or disabled.
  
• Invalid desk department - To add cards in case of the department in Zoho Desk integration is either invalid, deleted, or disabled.
  
• Invalid ticket assignee - To add cards in case of the operator in Zoho Desk integration is either invalid, deleted, or disabled.
  

Example - Allowing visitors to create a ticket in Zoho Desk using Associate Ticket Block. (%issue.request% - bot context for visitor's issue). 

• Tickets will be created in Zoho Desk according to the configuration made in the Codeless bot. 
  

Note: The ticket number can be given to the visitor using the output field mapping (Ticket Number - %tic%), which acts as the visitor's field.  

In this case, the priority is low because the Block is configured as low. The priority option can be made unique to the visitors by using an option block and saving it in the bot context, and this is applicable for Status and Classification. 

Add to Mailing list

This card can the visitors to integrated campaign services like Zoho Campaign. To use this block, Zoho Campaigns integration is mandatory. Once the card is activated the visitor will be added to the mailing list of the integrated campaign service. 

• Click on the card holder (+) icon to view the blocks gallery and select the Add to mailing list block under the Integration blocks section.
  

• Now, Specify a name for the card.
• Provide the input field and output field attributes: 
  
  • Under the Name and Email sections, add the bot context variables to dynamically update the visitors data to the Campaign. 
  • Enter the visitor's phone number if required.
  • Now, choose the campaign list in the List Key section.
• Click Save.
  

• These are the possible flows while adding to the mailing with the integrated campaign service:

  • Success: To add cards after successful execution.

  • Failure: To add cards in case of subscription failure due to technical reasons.

  • Integration inactive: To add cards in case of the campaign integrated service is deleted or disabled.

Example - Adding a visitor to the Zoho Campaign contact list.  

• Add the visitor along with their name, email, and phone in the contact list in the respective List key.