Integrating Constant contact with Zoho SalesIQ

Integrating Constant contact with Zoho SalesIQ



What is Constant Contact?

Constant Contact is an online email marketing application that enables designers to create, send, manage and track branded emails for themselves and their clients with ease. 

Integrating Constant Contact with SalesIQ

  • Navigate to  Settings > Developer Space > Integrations > Constant Contact
  • Inside the Constant Contact dashboard you will find two sections :  Identifier Link  and  Smart Identifier Link.

Privacy concerns

Using Identifiers might result in some privacy concerns for the visitors
  1. If your visitor open the identifiers link to visit your website, their details might appear in the URL this information may be exposed to advertisers and might affect your visitors' google search result.
  2. If your visitors' access the links while on a public wifi, their name and email will be exposed.
Click the checkbox to agree to the privacy concerns to continue to the Identifier page. 


  1. Identifier links help you find the name and email of the visitor visiting your website by clicking on the link from the campaign. 
  2. You need to paste the link you embed in the campaign - the one that directs visitors to your website in the  Enter the Website Link  field and click  Generate . The identifier params will be added to the link. Then, you can copy the link generated and add it to the email.

Smart Identifier Link

Smart Identifiers are nothing but a 1x1 pixel tracking image attached to the email campaigns, The identifier params are added to the link. You can copy and use the link to your 'email content' to identify the recipients name and email when they visit your website by clicking on the link in the campaign.

How to identify website visitors name and email address referred from emails sent from Constant Contact

You can identify the website visitors from the Constant Contact campaign by adding the SalesIQ parameter mentioned below after the backlinks (which directs the customer to your website) in the campaign emails.

SalesIQ Params to be included after the backlinks
  1. ?siq_name=[firstname] [lastname]&siq_email=[email]
Example:
Note:
In case the URL contains the question mark (?) at its suffix then include the back link preceded by an ampersand (&) symbol.
Example:
  1. http://www.yourlink.com/ /index.php?module=Products&siq_name=[firstname] [lastname]&siq_email=[email]
If not, then include the back link preceded by the question mark (?) as shown below.

Example:
Also, ensure that you have embedded the SalesIQ code into your website source file to start tracking. Click here to know more about embedding the SalesIQ code.

How to categorize website visitors based on Campaign UTM variables?

  1. SalesIQ allows users to modify and set their conditions based on campaign UTM variables for prioritizing the visitors in their dashboard.
  2. In the Tracking console, click on the value under  "Visitors prioritized by". 
  3. Inside this section, you can choose the condition and criteria to categorize visitors by Campaign UTM variables.


How to initiate chat triggers based on Campaign UTM variables?

To automate proactive chat triggers, or to set up an action for your chat widget in the website conditions based on campaign UTM variables, do the following:
  1. Navigate to  Settings > Automate > Triggers  to set your required Campaign UTM filters.
  2. Select the required condition from the list, followed by setting up your criteria for your conditions.
  3. Enter a value for the set condition.
  4. Then, Select an action from the list followed by setting up your required time to trigger the action.

How to route visitors to the required users based on the Campaign UTM variables?

To route the tracked visitor to the specific agent and to personalize the visitor tracking according to your business needs, do the following:
  1. Navigate to  Settings > Automate > Triggers  to set your required Campaign UTM filters.
  2. Select the required condition from the list, followed by setting up your criteria for your conditions.
  3. Enter a value for the set condition.
  4. Add the agents name in the “ Route to Operators ” section by clicking on the names of the preferred operators.
  5. To remove the added agents, hover over the agents and click " x " symbol.


Is it possible to add click on chat button in my campaign emails?

Yes its possible, Zoho SalesIQ is well equipped that you can add a chat button in your campaign emails and get chats directed into your SalesIQ. To know more about Signature Chat,  click here.

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