I get an error when I log in to Outlook Plug-in. What should I do?

I get an error when I log in to Outlook Plug-in. What should I do?

You may be unable to log in to the Zoho CRM Plugin for MS Outlook if you have entered an invalid email address and password.

In such a situation:

1. Check if you are using the correct login credentials.
2. If you have enabled two-factor authentication (TFA), you will need to enter the unique verification code generated by the Google Authenticator App on your mobile.  Read here to know more.
3. If the credentials are correct and you're still unable to login, check if you're using Google Apps.
3. If you're using Google Apps, check if you've created a username for your Zoho account.
4. Go to https://mail.zoho.com, create a new username for the account and try the same in Outlook.
5. If the issue persists, zip the folder " C:\Users\<pc user login>\AppData\Roaming\zohocrm_outlook" and send it to support@zohocrm.com.

    • Related Articles

    • Installing the MS Outlook Plug-in (Windows)

      We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here.  Install Zoho CRM Plug-in Installing the Zoho CRM Plug-in for Microsoft Outlook requires the following steps to be ...

    • Configuring MS Outlook Plug-in (Mac)

      We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here.  There are some basic settings that you need to do, before you start synchronizing the contact, task and calendar ...

    • Using the MS Outlook Plug-in (Windows)

      We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here.  Using the Zoho CRM Plug-in for Microsoft Outlook, you can do the following: Add records to Zoho Category Remove ...

    • Using Zoho CRM Plug-in for Microsoft Outlook (Mac)

      We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here.  Using the Zoho CRM Plug-in for Microsoft Outlook, you can do the following: Synchronize (two-way) Contacts, Tasks ...

    • Installing the MS Outlook Plug-in (Mac)

      We have deprecated download of MS Outlook Plug-in. The Plug-in will not be functional after May 31st, 2021. Read more about it here.  Before you begin installing Zoho CRM Plug-in for Outlook in your CRM account, check out the Overview page to get ...