How will changing the business hours impact other functions in CRM?
The reason for setting up business hours is so the system knows when a user is available and assign activities appropriately.
In CRM, many automated, manual, and scheduled activities depend on the business hours. For example, a workflow notification for a task can be set to trigger after a set number of business days, to ensure the recipient is available when the notification is sent.
Therefore, any change made to the business hours will also impact the following functions:
- Assigning events or tasks
- Due dates of repetitive events or tasks
- Executing workflow rules
- Due date of tasks for Blueprint transitions
Tip: Before making changes to the organization's business hours, ensure that the shift days and hours fall within the new business hours.
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