How to set agent's availability status?

How to set agent's availability status?

You can set your availability status for Zoho Desk to control when you are available to receive new emails or chats. For example, you can set your status to Offline if you're going to stay away from your computer.

To set your availability status:
  1. Click your Account Photo in the top-right corner of your Zoho Desk.
  2. Toggle the Agent Status option to ON or OFF as per your needs.
    If you are enabled only for specific channels, set your status as either Online or Offline from the drop-down menu corresponding to it.
  3. Your setting will be saved instantaneously.

Note:
  • Automation like the round robin rules may not assign tickets if your status is set to offline.

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