How to remove the "via Zoho Desk" snippet in email replies received by customers?
We recommend that you configure Zoho Desk to send emails directly from your own server. You can do this by enabling "Use my SMTP option" for From Email Addresses under Settings > Email > From Address. This way, you can remove the references to Zoho Desk and also own the deliverability of all emails sent to your customers.
However, this will not remove the "via Zoho Desk" or "on behalf of Zoho Desk" snippets from the automated notification emails sent to your customers and agents. It is because of DKIM signing on our SMTP servers for automated emails. If you want to remove these references, write to us at support@zohodesk.com. We will update your account so that notification emails from Zoho Desk are sent through Transmail, our latest email service provider. This should remove the "via Zoho Desk" snippet from your notification emails as well.
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