How to permanently close a ticket?

How to permanently close a ticket?

At this point, Zoho Desk does not allow you to close tickets permanently without allowing your customers to reopen it. 

However, we're actively working on a feature that enables you to lock the status of tickets that was closed. While we do not have a clear timetable for when this feature might come to production, we would recommend that you watch our forums and announcements for when it is available.

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