How to enable moderation for community?
An online community is a platform where customers can ask questions, find answers, share best practices and engage with each other. However,
creating a community forum opens up your business to potential spammers which render the self-help support community effectively useless. For example, legitimate questions will be pushed down towards the bottom; on most of the sections, the first page will only contain spam. You can overcome this problem by having the forum posts moderated before they are published in your community.
When you enable moderation, you are required to approve the very post of a user in the community. Once approved, all future posts from the user will automatically be allowed.
To enable content moderation:
- Click the Setup icon (
) in the top bar.
- In the Setup Landing page, click Community under Channels.
- In the Categories List page, hover your mouse pointer and click the Edit icon (
) corresponding to the category you want to moderate.
- Select the First post only option from under the Moderation section.
- Specify the Moderators for the category.
By default, Zoho Desk Administrators will be the moderators. - Click Save.
Also Read: Moderating Posts
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