How to change the "from" email address on the help center invitation?
When you add an end user or a customer signs ups for your help center, customers will receive an email invitation welcoming them with instructions for logging on. This welcome email uses the standard invitation template that can be customized under Setup >> Help Center >> Email Templates. Additionally, the email gets sent from your default support email address. You can, however, change this to an email address of your choice before inviting your customers.
To do the same, follow the steps mentioned below:
- Log in to your Zoho Desk with administrator privileges.
- Click the Setup icon (
) in the top bar.
- Click Help Center under the Channels menu.
- Click the name of the Help Center for which you want to customize the 'from' address.
- On the Setup pane on the left, under Help Center, click Email Templates.
- On the Invitation template, click the drop-down for the from address and select a custom email address.
- Click Save.
Follow the same steps to customize user Activation and Deactivation templates.
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