How to bulk update a field value in tickets?

How to bulk update a field value in tickets?

You can use the mass update function for updating a field value in multiple tickets at once. It will help save you a lot of time that you would have spent editing tickets individually.

To perform a bulk update, follow the steps mentioned below:
  1. Go to the Tickets module.
  2. Click Views in the sidebar, then select a ticket view from the list.
  3. Select the tickets you would like to update from the tickets list view.
  4. Click the Update option displayed at the top of the page.
  5. In the pop-up that appears, choose the field that you would like to update in bulk and specify the new field value.
  6. Click Save.

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