How to assign an activity to the user based on their availability ?
If your organization has offices across the world, the business hours followed will vary depending on the time zone they belong to. So when you assign an activity to the user it is important to check their availability. Zoho CRM eases this process with a feature called 'Business Hours'. To enable this feature go to
Go to Setup > General > Company Details > Business Hours.
Choose the relevant business hours. Example, 24/7.
Enter the business days and timings.
Now create Shift hours by clicking ' + New Shift Hours '.
Enter the name for the shift and choose the time zone accordingly. Shift hours and shift days can also be customized.
A Maximum of two break hours can be set.
Finally, assign users to manage the shift and click Save button.
Ensure you provide the correct details regarding the availability time. Now when you assign an activity to the user, the system will automatically detect the availability. If the user belongs to a different shift you will be notified, or else the activity will be assigned.
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