How long can I set the retention duration period?

By default, the retention period is 365 days. You can set the retention period either to a specific number of days (up to 10yrs or 3650 days) or choose ‘Retain forever’, if required.

‘Retain forever’ will never purge or delete the emails and can lead to storage requirements increasing over time. So, it is advisable to choose this option wisely.

• Related Articles

• Can I create a custom retention policy?

  In case there are any special or custom requirements that need certain emails to be retained for a specific period other than the set default retention period, then the administrators can define custom retention policies. 

• What is the default retention policy?

  The default retention policy determines the period for which the emails of all users in the organization would be retained. The default retention policy for your organization can be set by your Administration while enabling eDiscovery. By default, ...

• How long will the emails be retained?

  Generally, emails of all user accounts are retained as per the default retention policy set by your administrator. In case, custom retention policies are configured, emails that match the criteria are retained for the retention period mentioned in ...

• How will enabling retention affect the storage?

  Generally, the user's allotted storage capacity is shared by the User's mailbox + eDiscovery + Backup. For instance, a user is allotted an overall storage of 100 GB. This storage can be used for any Zoho Mail feature that requires data to be stored. ...

• What is the difference between backup and retention / email archival?

  Backup is for recovery from hardware failure or recent data corruption or loss while Retention / Email Archive is for legal compliance and long term data retention. There are various laws like Sarbanes Oxley (SOX), HIPAA, FDIC, etc. that apply to ...