How does integration with CRM benefit a customer?

How does integration with CRM benefit a customer?

CRM integration will help you to manage your customer relationship from a single location. To make the integration more fruitful, we are working towards sharing order details on CRM to build a better relationship with your customers.

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      You can use Zoho CRM to sync products and customers from your store into CRM and vice versa. Benefits of the Integration Add all signups from your online store directly to CRM, which simplifies the sales process Send personalized SMS notifications to ...
    • Can we land Zoho Commerce Abandoned Cart data in Zoho CRM?

      No, it is currently not possible to sync your abandoned cart data with Zoho CRM. Instead, you can set up an email campaign for your abandoned cart customers to help improve conversions.
    • What should a customer do if a payment from PayPal fails?

      Payment failure in PayPal can occur due to several reasons, such as currency mismatch between the Zoho Commerce store and the PayPal account. You can directly contact PayPal's support after checking for evident mismatch in both the accounts. You may ...
    • Why am I getting a "CRM account already in use" error while integrating first time with Commerce?

      Check whether you have integrated this CRM account already with any one of the Zoho finance apps (Zoho Books or Zoho Invoice, Zoho Expense, Zoho Subscriptions, Zoho Inventory). If the error persists, don't hesitate to contact support.
    • Customers

      The Customers section of the product lists all the customers who have bought from the store and left their details. These details are necessary to identify unique customers, whether they are active or inactive, and possibly include them on email ...