How do I upgrade my support service directly from Zoho CRM?

How do I upgrade my support service directly from Zoho CRM?

Zoho offers three types of support services - Classic support, Premium support, and Enterprise support.

By default, customers who have subscribed to any of the paid CRM editions (Standard, Professional, Enterprise, and Ultimate) will be provided with Classic support. Click here to know more about classic support's coverage.

If you would like to upgrade to a higher tier - Premium or Enterprise, you can easily do that from your account.
  1. Log in to your CRM account.
  2. Click on your profile image from the top right corner of the application. 
  3. In the Need Help? section,
    1. If you are currently in Classic support, click on the 24*7 Priority assistance. 
    2. If you are currently in Premium support, click on Try Enterprise Support. 
    3. In the ensuing Zoho CRM Support Tiers page, click on Upgrade button in the desired support tier.  
  4. You will be directed to our Zoho Store to complete the purchase formalities.
    1. In the Subscription page , click Upgrade user/ Add-Ons button. 
    2. In Manage your Zoho CRM Subscription page, select the desired Support Add-On. 
  5. Click Make Payment , to upgrade your support tier. 
Click here to know more about our support plans.

Note:
If your CRM purchase was made offline, please write to us at sales@zohocorp.com , to upgrade your support tier.
For more information on the Need help? section, click here .

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