How do I add additional "from" addresses?
Email integration in CRM is generally account specific. This means that each user in a Zoho CRM account must configure their own email account in CRM. There are two ways to add more "from" addresses:
You may want to create a shared company-based email account which all users can send emails form, for example, support@zylker.com. This is referred to as an organization email address and this has to be configured by the Administrator.
To add organization emails:
1. Navigate to Settings > Setup > Channels > Email > Email Configuration and select the Organization Emails tab.
2. Click + Add New Email Address.
3. In the Add Email Address page:
Add a Display Name.
The display name helps identify who sent the email. This helps the customer if the email address of the organization may not be specific.
Enter the organizational email address.
Select who can use this organization email from the Profile dropdown list.
4. Click Create.
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