End Block

End Block

End blocks are used to end or conclude the chat. 

Block

The block card allows you to block the visitor. 

  • To add a block card to your bot's flow, click on the card holder (+) icon to view the blocks gallery and select block under the action blocks section.

  • Add name and image for the card. Add the block notice message in the input field. If activated, the visitor will receive the message, get blocked and the chat widget gets to disappear for them. 
  • Click Save.

Example - Block the spammers using IP addresses. 



Operator Busy

If the chat is routed to an operator or a department, and if all the operators are busy, then this allows the visitors to leave a message before the chat is ended. Once ended, the chat will be marked as missed.

  • To add operator busy card, click on the cardholder (+) icon to view the blocks gallery and select the Operator busy block under the action blocks section.

  • Add name and image for the card, and specify the message you want to show when all the operators or the routed operator is busy at the moment. 
  • Click Save.

Example - Allowing the website visitors to a message when all operators are busy. 



End 

This card is used to end the conversation. 

  • Click on the card holder (+) icon to view the blocks gallery and select the End block under the action blocks section.

  • Add the message that you want to send before ending the conversation. Click Save.

Example - Ending the chat of the visitor by greeting.



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