Email notifications

Email notifications

Notify your customers and keep them in the loop from the moment they place an order to the time they get it delivered. You can also send them notifications related to products being back in stock, discounts, and order details.

 

In this section:

  • Send email notifications

  • Receive email notifications

  • Email policy

 

 Send email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to send to your customers.

Click Edit Template to make changes to the body of the email or to attach a survey (link to Zoho Survey doc) or a feedback form.





















Here's a list of emails you can automate for your customers:

 

  • Order details upon successful payment

  • Order confirmations 

  • Requests for order cancellation

  • Approval or rejection of cancellation requests 

  • Order has been cancelled

  • Order has been refunded

  • Request for a return

  • Return request is approved or declined

  • Order is delivered

  • Order has been shipped

  • Reminder to complete checkout of an abandoned cart

 

 Receive email notifications 

  • Go to Settings > Email Notifications under Store Settings.

  • Turn on all the email notifications you'd like to receive.

  • Click Edit Template to make changes to the body of the email.




















Here's a list of automated emails you can receive:

  • Low stock notification

  • Out of stock products

  • Successful online payment

  • Order is placed

 

 Email policy 

All email notifications are sent from two types of email addresses. You can configure this from your organization profile (link out).







 

Note: If you choose to send emails from your primary email address, please make sure to add v=spf1 include:zohocommerce.com ~all in the SPF record of your domain's DNS settings. This is because these emails can sometimes land in your recipient’s spam folder, causing them to go unnoticed.












Adding an SPF record will ensure that your emails don't end up in your customers' spam folder.

 

How will adding an SPF record help? 

 

By adding an SPF (Sender Policy Framework) record to your domain, your recipient's mail server will be able to verify that Zoho Commerce is sending emails using your email address with your domain's permission.

 


    • Related Articles

    • How do we deliver invoices to users?

      Attach invoice option is available under Delivered email template from under Settings > Email Notifications.

    • Member Portal - Sender Email

      The email address from which your customers receive an email from your store is extremely important. The email should be recognisable to your customers and shouldn’t sound like spam. To avoid being sent into the spam folder, choose an email address ...

    • How can store owners change their primary email address in Zoho Commerce?

      Store owners can change their primary email details under Settings > Organization Profile.

    • Organization profile

      With an organization profile, you can maintain and update your company information like business location, email address, etc. You can also make changes to your product weight, dimension units, and currency.   Go to Settings > Organization ...

    • Zoho Survey

      Include surveys in your customer emails using Zoho Survey. You can also collect surveys straight from your website using either links or pop-ups.   In this section: Benefits of Integration Prerequisites How to Integrate Types of Surveys   Benefits of ...