Dynamic Text

Dynamic Text

What is Dynamic Text?

The text that can be customized or changed is termed as  Dynamic Text. The message will be conveyed dynamically from one visitor to another as mentioned in the defined rule. The dynamic text will be auto-populated when the "%" symbol is typed along with the message.

Benefits of Dynamic Text:

  1. Dynamic text helps you deliver a personalized experience to visitors on your website. When you greet visitors by their name or based on the time zone they're contacting you from, it will make them interact with you and your brand more and more.


 We can use dynamic text in:
  1. Canned Messages
  2. Response Messages
  3. Automated Chat Invites

List of Dynamic Text Available in Zoho SalesIQ

Dynamic Canned Text
What it represents
%visitor.name%
Name of the visitor in the website.
%visitor.id%
Reference ID for the visitor in the website.
%visitor.email%
Email Address of the visitor in the website.
%visitor.phone%
Contact number of the visitor.
%visitor.department%
Name of the department to which the visitor has initiated the chat.
%visitor.question%
Question raised by the visitor while initiating the chat.
%visitor.ip%
IP address of the visitor visiting the website.
%attender.name%
Name of the operator attending the chat.
%visitor.pagetitle%
Title of the page, from where the visitor has initiated the chat.
%visitor.pageurl%
URL of the page, from where the visitor has initiated the chat.
%visitor.referrer%
Source from where the visitor is referred from.
%visitor.state%
State/Province of the visitor located in.
%visitor.city%
City of the visitor located in.
%visitor.country%
Country of the visitor accessing the website.
%visitor.timezone%
Time zone of the visitor accessing the website.
%visitor.latitude%
Latitude of the visitor.
%visitor.longitude%
Longitude of the visitor.
%visitor.operating.system%
The operating system used by the visitor.
%visitor.browser%
The browser used by the visitor.
%visitor.browser.version%
The browser version used by the visitor.
%web.embed.name%
The web embed where the visitor has initiated the chat.
%platform%
The platform used by the visitor's in their system.
%screen.resolution%
Screen resolution of the visitor's system.
%search.engine%
Search engine used by the visitor to reach the website.
%search.query%
Search Query (Keyword)used by the visitor to reach the website.
%attender.email%
Email address of the attender who attends the chat.
%smart.timenow%
Timeperiod in the sequence of the day (Eg. Morning, Evening).


How to use Dynamic Text in Canned Messages?

Canned messages can be used to store frequently typed text to save the operator's time and improve the chat quality.
To add the dynamic text in the canned message, do the following:
  1. Navigate to Resources > Canned replies, click on Add.
  2. Then type the message you would like to store in the Compose message section.
  3. To include the dynamic text in between the message then type %, the auto complete option will list all the options that are available. Choose the appropriate option.
  4. Choose a department and hit Save. 

Note: The same can be used in embed configure messages and APIs.

Example:
To store a greeting message with the time period of the visitor. Click Add on the canned response section, enter the message along with the  %smart.timenow%! now dynamic text, and click on the  Save button.


How to use Dynamic Text in Response messages?

To include the dynamic text in the response message:
  1. Navigate to Settings > Personalize > Brands > Brand Name > Flow.
  2. In the Response Message section, add the message along with the dynamic text. 
  3. Typing the % in the message will list all the available options in the dynamic text.
  4. You can add dynamic text in waiting messages, operator busy messages, thank you messages, greetings, etc.

Using Dynamic Text in Automated Chat Invite

  1. Navigate to Settings -> Automate -> Triggers > Add.
  2. Choose a brand.
  3. Then, set a rule with the criteria and condition.
  4. Choose when would you like to trigger the rule.
  5. Now choose the Send chat invite option and enter the name or the company name from which you would like to send the chat invite.
  6. Then in the message section, enter the appropriate message you would like to send along with the invite. Here by typing the % will list the dynamic text options available, choose and option and complete the message.
  7. Click Save.


Example:
In this example, I've set  %visitor.name|there% . So, if the visitor name is identified then it will be displayed, if not then "there" will be displayed in the greeting message.  



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