Deactivate/Activate users
Deactivate a user
In the mobile application:
- Open the Zoho One app on your mobile device, then tap
in the top-right corner.
- Tap and hold on the user you want to deactivate.
- Tap Confirm.
In the web application:
Note:- Deactivated users will lose access to their Zoho One account.
- If any Directory or Non-Directory SAML app was assigned to the user, deactivating them in Zoho One will not be reflected in the app. Remember to deactivate the user in the SAML app to prevent unexpected bills.
Activate a user
In the mobile application:
- Open the Zoho One app on your mobile device, then tap
- Under USERS , select Inactive Users .
- Tap and hold on the user you want to activate.
- Tap Activate .
Info: The number of active users in your organization cannot exceed the number of user licenses you've purchased. If you see a message informing you that you're trying to activate more users than your allowed license limit, purchase an additional license (or deactivate an active user ) before you try adding the user again.
In the web application:
- Sign in to Zoho One
, then click Directory in the left menu.
- Click Users and click on a user. You can find a specific user with the search bar.
- Click Activate .
Note: Activated users will regain access to their account.Related Articles
You are trying to activate more users than the allowed license limit of 'n' users
Description You may face this error when: You are trying to add a new user You are trying to activate an inactive user Reason In Zoho One, you will have to purchase a license for every active user in your organization. If you are trying to add a user ...Unable to deactivate user in Books
Description You may encounter this error when you are trying to deactivate a user. Reason This error occurs because the user you are trying to deactivate has set up integrations in Zoho Books with other Zoho apps. Solution To deactivate the user, you ...Unable to deactivate user in Backstage
Description You may encounter this error when you are trying to deactivate a user. Reason This error occurs because the user you are trying to deactivate has been removed as the owner of Backstage, but the ownership is yet to be transferred to the ...Add user
In the mobile application: Open the Zoho One app on your mobile device, then tap in the top-right corner. Tap at the bottom, then tap ADD USER. Under Basic Info: Enter the user's First name and Last name. In the Email ID field: If you haven't added ...User classification
User types Pending users A user added with an email address that doesn't belong to a verified domain will receive an invitation through email, and will be Pending until they accept it. Example: You are adding Charles, who doesn't have a zylker.com ...