Creating Table of Contents in Articles

Creating Table of Contents in Articles

The table of contents helps you organize a particularly long article so that readers can quickly locate relevant information. It uses the hyperlinks pointing to anchors (or bookmarks) so that readers can go directly to the corresponding section in an article.

All that you need to do is apply the heading styles to the text you want to add to the table of contents. Zoho Desk will then generate the table of contents from those headings automatically.

Using Heading Styles
You may add up to three levels of headings in an article. The title of the article is not part of the table of contents. Only the headings at Levels 1–3 are used to create a table of contents. Level 2, and 3 headings are indented under the Level 1 heading.

To see how this feature works, follow these steps:
  1. With the article open in the article editor, select the text you want to include in the table of contents.


  2. Select a heading style from the editor's toolbar. You can choose from one of the following:
    • Heading 1
    • Heading 2
    • Heading 3
  3. Do this to create as many new sections as you want in the table of contents.
  4. You can view the table of contents built under the Anchor Headings section. (See, TOC)



  5. Click Publish.

Hiding Table of Contents (TOC)
The table of contents (TOC) is automatically shown to your end-users once you add them in the article. However, you could choose to hide them if need be.

To hide table of contents:
  1. Click the Knowledge Base (KB) module.
  2. Click Manage KB from the left panel.
  3. On the Access Settings page, toggle the 'Display Table of Contents (TOC) for articles' option to OFF.
    You settings will be saved instantaneously.

Note:
  1. You may select the Side bar checkbox if you wish to retain the table of contents on the side, instead of the top of the article.

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