Change your brand's description:
You can enable the email option for the visitors in the chat window to send the required conversations to their inbox immediately.
The visitors can view their past chat conversations for future reference and catch up on conversations they would have missed out.
You can enable the attachment option in the chat window with which the visitors can share the images, word document, PDF, audio, and video files with the operators during the conversation.
Enabling the Screen Sharing option will allow your visitors to project their screens during a conversation. This option can be used to get hands-on experience on the visitor's issues and assist them with ease.
You can enable the call and screen share session recording option in the chat window to record all the calls and screen share session for future reference and analysis.
You can enable the voice notes option in the chat window with which the visitors can share the a voice message with your operator during the conversation.
As we understand that each website's preferences are different, you can make choices on your GDPR settings as well. You can enable/disable GDPR for the website as per your requirement.
To enable GDPR on a particular website:
You can notify the visitor when they visit your website that the site will use the cookies for future reference. This notification will be indicated on the website pages, and you can also link your privacy policy document to the message for a clear picture and make your customer aware of the cookie storage.
You can notify visitors about the use of Google translate when conversing with a visitor in a foreign language. This can help the visitors understand if you make any mistakes or didn't respond correctly.
You can also get the visitor's consent before they initiate a chat. You should attach your privacy policy document and get the permission if you wish to use any of the visitor info that you get in the chat window, elsewhere.
DNT or Do Not Track is a browser setting that will let visitors send a message to websites, web-apps, and other third-party advertising networks requesting not to track their personal information as they browse through various sites. SalesIQ lets you track visitor data irrespective of visitor’s DNT requests. You can avail this by enabling the Track DNT enabled visitors option.