Checking Your Notifications

Zoho Desk provides a standard set of notification rules that can be used to notify your end users and agents. You can only view a notification but not set the notification rules in the mobile app.

A ticket or task that is tagged in your name or to your department receives push notifications in the following scenarios: 

1. A contact or account sends a new request
2. An agent assigns a request or task to you 
   
3. A ticket request receives an edit action
   
4. A comment is placed in a ticket request
   
5. A response is sent to a ticket request
   
6. An agent from another department updates status in your department
   

How to enable push notifications in the settings

To enable push notifications in the application settings, perform the following:

1. Go to Settings and enable Push Notifications and then click New Ticket Notifications.
                            
   
2. From the list of departments, enable the departments for which you want to receive new ticket notification.
   

To view the notifications, do the following:

1. Go to any of the ticket views page.
   
2. Click the bell icon, which is the notifications icon at the upper-right corner of the screen.
   
   

You can click the number below a notification, which is the number of  messages within that notification, to view all the notification messages.

            

You can also navigate to a ticket by clicking the ticket notification.

Click the bell icon again to open the device settings page where you can set the notification settings.

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