Can I change the format of the Case Number?
No, you cannot change the format of the Case Number which appears by default. However, you can hide the Case Number field (Auto Number field type) and create a custom field as per your requirements.
To hide fields
- Log in to Zoho CRM with Administrator's privilege.
- Click Setup > Customization > Modules.
- Select the desired module and click Layouts.
- In the Layouts page, drag and drop the field to the List of Unused Fields section.
- Click Save.
To add custom fields
- Log in to Zoho CRM with Administrator's privilege.
- Click Setup > Customization > Modules.
- Click the desired module. The Layout Editor will open.
- From the New Fields Tray on the left, drag and drop the required field type into the desired module section on the right.
- Name the field and define the Field Properties as required for the field.
- Click Save Layout.
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